{"id":25,"date":"2026-04-14T11:38:41","date_gmt":"2026-04-14T11:38:41","guid":{"rendered":"https:\/\/temporaryservers.website\/rug\/?page_id=25"},"modified":"2026-04-28T15:07:43","modified_gmt":"2026-04-28T15:07:43","slug":"faqs","status":"publish","type":"page","link":"https:\/\/temporaryservers.website\/rug\/faqs\/","title":{"rendered":"Faq’s"},"content":{"rendered":"\t\t
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Faq's<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Questions You need to Know<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Should I use a carpet cleaner?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n \n \n The difference between a carpet cleaner and a rug cleaner<\/span>\n\n \n
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Carpet cleaners\u2019 clean carpets on-site, whereas rug cleaners\u2019 clean rugs at a rug washing centre. This is an important difference because to be cleaned properly, rugs need to be fully immersed in water. This is only possible using equipment such as our \u2018rug spa\u2019. While carpet cleaners can do a fine job getting your rug wet and \u2018looking\u2019 clean, it won\u2019t actually \u2018be\u2019 clean or stay clean for long, because ingrained dirt will quickly resurface once it\u2019s dried.<\/p>

Also, carpet cleaners may not know how to handle the various fibre types of many rugs, while rug cleaners do. Meaning your rug could get damaged or destroyed by using a carpet cleaner.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n The main problems with using a carpet cleaner<\/span>\n\n \n
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Carpet cleaners often leave a rug too wet or use the wrong equipment and chemicals when cleaning, which can cause mould, fibre damage, or leave your colours running. In addition to this, they can\u2019t actually clean your rug properly, leaving it only superficially clean for a short time.
And, after carpet cleaner wet your rug, you\u2019re left to figure out a way to dry it properly. Many rugs take 5 to 7 days to dry fully and most homes don\u2019t have a safe place to dry their rug that\u2019s out of the sun and away from dirt and dust. This can cause mould problems or even warp the shape of your rug.<\/p>

Inexperienced carpet cleaners often offer in-house rug cleaning services because they aren\u2019t actually aware of these differences, and their clients often don\u2019t realise either, so they don\u2019t know any better.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n The main reasons to use a rug cleaner<\/span>\n\n \n
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Rug cleaners have specialised knowledge of rug fibres and how to best clean and protect your rugs. They also have equipment especially made for the fast and effective cleaning of rugs.<\/p>

At Silk & Shine Rug Spa we use our giant \u2018rug spa\u2019 to fully immerse your rugs for a true deep clean that sanitizes and stays cleaner for longer.<\/p>

Then to dry, we place your rug in our centrifugal machine which takes ~90% of the water out for rapid drying and to reduce the risk of mould damaged. We then have purpose built drying rooms with large drying racks which help to maintain your rugs shape. This drying room is also fitted with fans and climate control devices to ensure a low humidity environment with constant air circulation.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Should I clean a rug myself?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n \n \n When to clean a rug yourself<\/span>\n\n \n
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For small spills and light soiling, you\u2019re able to blot out spills before they become stains. Although, red wine, coffee, tea, or cola is harder to get out and you may need to come in to see us. You\u2019re also able to vacuum most superficial dirt out of your rug if it\u2019s done regularly.<\/p>

If you\u2019ve got fibre protection applied, this will be much easier and more effective, especially when it comes to spills! Just ask us about applying fibre protection to your rug and we can give you a quick, flat-fee quote.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n When not to clean a rug yourself<\/span>\n\n \n
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If your rug has heavy staining, soiling from ingrained dirt, water damage, pet urine, or bad smells, it\u2019s best to take it to a professional rug cleaner like us.<\/p>

We have the right equipment and chemicals to make sure your rug is professionally cleaned without causing damage or making the problem worse.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What about \u2018off the shelf\u2019 cleaning products from the shops?<\/span>\n\n \n
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Most cleaning products should be fine for small spills, but they\u2019re expensive to buy and aren\u2019t good long-term options.<\/p>

We often fix rugs where people have used a DIY rug cleaning product too often, or they\u2019ve used it on the wrong fibre type and damaged the rug. Because many products just clean superficially, your rugs get dirtier much faster once they see some foot traffic again.<\/p>

This isn\u2019t a fault of the product, it\u2019s just a reality that you can\u2019t get a real clean without using a full water immersion.<\/p>

Think of these products as a last resort option or when you can\u2019t realistically get it cleaned soon.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Here are some more common questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n \n \n What payment methods do you accept?<\/span>\n\n \n
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We accept cash, bank deposit\/wire transfer, and credit cards. We\u2019re also able to process credit cards over the phone.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What if I think my rugs too dirty to clean?<\/span>\n\n \n
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We\u2019ll be able to give you a good indication of how well your rug will end up after we inspect it. Sometimes rugs are too damaged or so soiled and dirty that we can\u2019t do much to the rug. In these cases, we\u2019ll make sure you\u2019re told straight away. But for the most part, we\u2019re able to help with most issues you\u2019ll encounter.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Can you really get rid of urine stains and smells?<\/span>\n\n \n
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Yes! Pets and young children have an amazing ability to disregard how lovely your rugs are, so it\u2019s quite common for us to clean, sanitise, and deodorise urine affected rugs. We\u2019ll be able to remove urine stains and completely remove odours. Plus, your rugs are thoroughly sanitised, so you\u2019ll have no fear about germs and bacteria spreading to your family and around your home.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Ready to Revitalise Your\nTreasured Rugs?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We treat your carpets and rugs like our own, so you can trust that you get the deepest, gentlest cleaning service without damaging fibres or allowing colour to run or be removed. You get decades of our practical and professional carpet cleaning experience at your disposal, ensuring you get your rug back looking better\u2014and feeling softer\u2014than ever before. Click the button below to get a free quote from the Silk & Shine Rug Spa Team.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Faq’s Questions You need to Know Should I use a carpet cleaner? The difference between a carpet cleaner and a rug cleaner Carpet cleaners\u2019 clean carpets on-site, whereas rug cleaners\u2019 clean rugs at a rug washing centre. This is an important difference because to be cleaned properly, rugs need to be fully immersed in water. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-25","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/temporaryservers.website\/rug\/wp-json\/wp\/v2\/pages\/25","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/temporaryservers.website\/rug\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/temporaryservers.website\/rug\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/temporaryservers.website\/rug\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/temporaryservers.website\/rug\/wp-json\/wp\/v2\/comments?post=25"}],"version-history":[{"count":34,"href":"https:\/\/temporaryservers.website\/rug\/wp-json\/wp\/v2\/pages\/25\/revisions"}],"predecessor-version":[{"id":1307,"href":"https:\/\/temporaryservers.website\/rug\/wp-json\/wp\/v2\/pages\/25\/revisions\/1307"}],"wp:attachment":[{"href":"https:\/\/temporaryservers.website\/rug\/wp-json\/wp\/v2\/media?parent=25"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}